TERMS AND CONDITIONS OF SALE FOR CONSUMERS

PREAMBLE

The website mezelparfums.com is operated by SGJ COSMETICS SAS with a capital of €25,000, headquartered at 229 rue Saint Honoré, 75001 Paris, and registered with the Paris RCS under number 952 754 125 00013.
Purchasing products offered on the mezelparfums.com website is subject to these general terms and conditions of sale ("Terms and Conditions of Sale"). These conditions apply to the exclusion of all other conditions, including those applicable to sales in physical stores.
The T&Cs apply only to consumers, especially regarding the specific obligations concerning mediation and warranties. Sales to professionals are excluded. SGJ COSMETICS may modify or update these General Terms and Conditions of Sale at any time. You can view the current version of the General Terms and Conditions of Sale at any time by clicking on the "T&Cs" links.

OBJECT OF THE CONTRACT

These Terms and Conditions of Sale (hereinafter referred to as the " T&Cs ") are intended to define the rights and obligations of any consumer (hereinafter referred to as the "Client") and the company SGJ COSMETICS (hereinafter referred to as the "Company") in the context of the sale of Products.

PURCHASING PROCEDURE

The website allows you to order "MEZEL" brand products online via www.mezelparfums.com.

Hereinafter referred to as the "MEZEL Website".

The products are described and presented with the utmost accuracy, with mention of their essential characteristics. The photographs illustrating the products do not constitute a contractual document.

Each time you place an order on the MEZEL Website, you will be asked to confirm your acceptance of these General Terms and Conditions of Sale in effect at the date of your order by checking the box provided for this purpose. Without this confirmation, the order cannot be placed.

You must carefully verify the accuracy of your selection before confirming your order. You are informed that the order is subject to a payment obligation.

An order confirmation will be sent to you by email; this email contains, on the one hand, the acknowledgment of receipt of your order registration with a description of the selected SGJ COSMETICS products, the quantity, the price as well as the amount of shipping costs, the associated payment, and on the other hand, the T&Cs in the version accepted by you, thus constituting proof of the order and the contract.

Unless proven otherwise, the data recorded by SGJ COSMETICS constitutes proof of all transactions made by SGJ COSMETICS and its clients. For any complaints, our clients must first contact: SGJ COSMETICS, 229 rue Saint-Honoré, 75001 Paris.

AVAILABILITY

The offers on products and prices are valid as long as they are visible on the website, subject to available stock.

In case the ordered product is unavailable, the seller will immediately inform the buyer and may offer a product of equivalent quality and price or, failing that, a voucher for the amount of the order to be used for a future purchase.

If the buyer disagrees, the seller will refund the amounts paid within 5 working days.

Apart from the refund of the price of the unavailable product, the seller is not obliged to provide any cancellation compensation, except if the failure to fulfill the contract is directly attributable to the seller.

Orders placed on the MEZEL website are reserved for consumers. The resale or distribution of SGJ COSMETICS products purchased on the MEZEL website is strictly prohibited.

SGJ COSMETICS is a retailer and does not intend to sell large quantities of the products offered. Consequently, SGJ COSMETICS reserves the right to limit the quantity of products ordered or to refuse orders of the same product in large quantities, in accordance with the applicable provisions, including Article L122-1 of the French Consumer Code.

SGJ COSMETICS reserves the right to change products offered for sale on the MEZEL website at any time and without notice.

PRICES

The prices of SGJ COSMETICS products are indicated in euros and include all taxes, excluding contributions to processing and shipping costs.

Any applicable customs duties are the responsibility of the recipient receiving the package.

For deliveries to the French overseas territories (DOM TOM) or outside the European Union, prices are tax-free.

SGJ COSMETICS reserves the right to modify prices at any time and without notice for products offered on the MEZEL website. Products are billed based on the rates displayed on the MEZEL website at the time your order is placed, subject to the availability of the products ordered at that time.

For more information on prices or any other advantage provided in place of or in addition to the payment of the price: Articles L112-1 to L112-9 of the Consumer Code.

PAYMENT

All orders placed on the MEZEL Website must be paid for immediately at the time of order placement. We only accept payments by credit card.

All orders must be paid in euros. Your order will only be shipped after your payment method has been verified and your card has been authorized for the charge.

Your credit card will only be charged when your order is shipped. In case of unavailability of certain items ordered, only the price and shipping fees related to the available products will be charged.

The website is equipped with an online payment security system that allows consumers to encrypt the transmission of their bank details via the secure payment platform server. At no time will the consumer’s banking information transit through SGJ COSMETICS' computer system.

For certain orders, you may be asked to complete an authenticated and secure payment through the 3D Secure system (via "Verified by Visa®" or "MasterCard® SecureCode"). In this case, you will need to enter the personal information requested by your bank to finalize your payment.

FRAUD PREVENTION

SGJ COSMETICS reserves the right to cancel or refuse an order from a customer with whom it has a dispute over a previous order or if SGJ COSMETICS reasonably believes that this customer has violated these T&Cs or has engaged in fraudulent activity, or for any other legitimate reason.

In the event of loss, theft, or any fraudulent use of your password, you agree to immediately inform SGJ COSMETICS.

DELIVERY

Delivery is free for all orders over €150.

Before finalizing your order, the shipping costs will be clearly stated.

Products are shipped to the delivery address you provided when placing your order. Please note that any customs duties in certain countries are not included in our prices and are the exclusive responsibility of the customer.

Orders are delivered via Colissimo according to the shipping times below, plus a maximum processing time of 72 hours for your order to be handed over to the carrier.

Metropolitan France: 2 to 3 working days
European countries: 4 days (minimum delivery time in working days).

Orders to the French overseas territories (DOM TOM) or abroad will also be shipped by La Poste or its subsidiaries and delivered by their local partner. Delivery times vary depending on the region or country of delivery.

DELIVERY ISSUES

You must check the conformity of the merchandise at the time of delivery and, if possible, indicate any observed anomalies (open package, damaged product, etc.) on the delivery slip in the form of handwritten reservations accompanied by your signature. You must then contact SGJ COSMETICS' Customer Service within three (3) days of delivery (or within ten (10) days if the carrier does not justify having provided the consumer the opportunity to verify the condition of the products) to report the issue.

RIGHT OF WITHDRAWAL

Withdrawal Period
In accordance with Article L. 221-18 of the Consumer Code, the Client (or buyer, as applicable) has a period of fourteen (14) days from the receipt of the Product(s) to exercise their right of withdrawal with SGJ COSMETICS.
Exercising the Right of Withdrawal
To exercise the right of withdrawal, the Buyer must inform the Seller of their decision to withdraw by sending a postal letter to SGJ COSMETICS, 229 rue Saint Honoré, 75001 Paris, or by email to contact@mezelparfums.com.
The Seller will acknowledge receipt of the withdrawal request by email.
If the right of withdrawal is exercised within the aforementioned period, only the price of the purchased Product(s) and the corresponding delivery costs will be refunded, excluding return shipping costs and any bank or customs fees.
The Seller agrees to refund the Buyer within fourteen (14) days from the date of receipt of the withdrawal form, subject to receiving the returned Products.
The refund will be made using the same payment method used by the Buyer for the initial order. If both parties agree, they may choose a different refund method, provided it does not incur any additional costs for the Buyer.
Return of Products in Case of Withdrawal
The Products concerned by the Buyer’s withdrawal must be returned within fourteen (14) days from the notification to the Seller of the decision to withdraw.
Returns must be made in their original condition and complete (including packaging, instructions, etc.), allowing them to be resold as new, accompanied by the purchase invoice.
Damaged, soiled, or incomplete products will not be accepted.
The return shipping costs are the responsibility of the Buyer.
SGJ COSMETICS may defer the refund until the products have been received and verified.

We do not offer refunds, even partial, if you received the product as a gift.

Exceptions to the Right of Withdrawal
In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for certain contracts, including:

personalized products;
products that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;

LEGAL GUARANTEES - WARRANTY EXCLUSIONS

In accordance with the applicable legal provisions, we will refund or exchange defective products, products that do not conform, or products that do not match your order.

The products sold on the MEZEL Website are subject to the legal warranty conditions provided by Articles L 211-4, L 211-5, and L 211-12 of the Consumer Code, as well as Articles 1641 and 1648 of the Civil Code.

INTELLECTUAL PROPERTY

The MEZEL Website is protected by copyright. The use of all or part of the Site, particularly through downloading, reproduction, transmission, or representation on any medium and by any means, for purposes other than personal and private use in a non-commercial context, is strictly prohibited.

The company names, trademarks, and distinctive signs reproduced on the MEZEL Website are also protected under trademark law. The reproduction or representation of all or part of any of these protected signs must receive prior written authorization from SGJ COSMETICS.

In general, any unauthorized reproduction or representation of trademarks, logos, designs, models, literary works, musical works, audiovisual works, photographs, and more broadly, any element that may be protected by intellectual property rights accessible on the MEZEL Website, is prohibited and constitutes an infringement as defined by Articles L335-2 and following of the Intellectual Property Code, unless such reproduction or representation is exclusively reserved for strictly personal and private use.

PROTECTION OF PERSONAL DATA

The Client is informed and accepts that their personal data will be collected via the order form and used by the Seller, who acts as the data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the "General Data Protection Regulation" or "GDPR." The data collected includes: name, first name, address, phone number, and banking information.

This data is necessary for the management of your order and our commercial relations. It may be transmitted to companies that contribute to these relationships, such as those responsible for executing services and orders for their management, execution, processing, and payment.

This information and data are also retained for security purposes, to comply with legal and regulatory obligations, and to allow us to improve and personalize the services we offer and the information we send to you.

The data is not transferred outside the European Union. The Seller uses tracking technologies, including cookies, to improve the Site and tailor it to the Client's needs. The Seller commits to using the Client's personal data only within the scope of operating the Site.

In accordance with the provisions of the law of January 6, 1978, known as the "Informatique et Libertés" law, as amended by law no. 2018-493 of June 20, 2018, relating to data protection, you have the right to access, rectify, and object to personal data concerning you. You can simply write to us at SGJ COSMETICS, 229 rue Saint-Honoré, 75001 Paris (for the French and European online store), providing your name, first name, email address, and postal address.

In accordance with the applicable regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature, and specify the address to which the response should be sent. A response will be sent to you within two months of receiving the request. Depending on your choices made when creating or consulting your account, you may receive offers and information from our company. If you no longer wish to receive them, you can request this at any time by specifying it in your account.

LIABILITY

The Client is solely responsible for the choice of Products, their use, and their compatibility with any other materials. In no event shall the Seller be held liable for any damages resulting from this.

The Products offered to the Buyer by the Seller on the Site comply with French legislation and applicable European Standards. The Seller's liability cannot be engaged in the event of non-compliance with the legislation of another country where the Products will be used by the Buyer, as French law exclusively applies to the sale of Products between the Seller and the Buyer. It is the Buyer's sole responsibility to check with local authorities the possibilities of importing or using the Products they plan to order.

The Seller cannot be held liable for any damages of any kind, whether material, immaterial, and/or bodily, that may result from improper use, abnormal use, negligence, or lack of maintenance of the Products by the Client or a third party, as well as in the case of normal wear and tear of the Products.

APPLICABLE LAW & MEDIATION

These General Terms and Conditions of Sale are governed and interpreted in accordance with French law. These General Terms and Conditions of Sale are written in French.

The Client is informed that they have the possibility, in the event of a dispute, to resort to the consumer mediation procedure under the conditions provided in Title I of Book VI of the Consumer Code, and in particular, with the following organization: CENTRE DE MEDIATION ET D'ARBITRAGE DE PARIS from the list: https://www.economie.gouv.fr/mediation-conso/saisir-mediateur. If an amicable resolution fails or if mediation is unsuccessful, the dispute will be brought before the Paris Court.