Mezel offers payment by credit card on its fully secure website, which does not store your information.

The credit cards accepted for online payment are:

• Carte Bleue,
• Mastercard,
• Visa,
• American Express.

You can also choose to pay with PayPal.

We're delighted that you love the fragrances. We will have physical retail locations very soon, but in the meantime, to ensure a worry-free experience, your order will come with a sample of the selected fragrance, allowing you to test it before opening the full bottle.

Thank you for your purchase! A tracking link will be included in your shipping confirmation email.

If you haven't received it, feel free to contact us at contact@mezelparfums.com, and we will be happy to assist you.

A confirmation with your order number will be sent to you by email as soon as your order is processed.

Your package will be shipped within 24 to 48 business hours after your order is confirmed. If you place your order over the weekend or on a public holiday, your products will be shipped within the next two business days.

• Metropolitan France: 2 to 4 working days from the shipping date.
• European countries: 4 working days (minimum indicative time) from the shipping date.
• Rest of the world: The estimated delivery time is 3 to 20 days, depending on your location. This timeframe will be refined as you track your order.

In line with our values, all our products are certified vegan.

In line with our values, MEZEL does not test any products on animals.

All our fragrances are unisex and not gendered. Explore them with an open mind and find the one that suits you!

The formulation is listed on all product pages as well as on the packaging (latest version) of all our products. If you have any questions, feel free to contact our Customer Service via email at contact@mezelparfums.com.

Unfortunately, it is not possible to exchange your Mezel products. You can return unwanted products if they are unopened and meet the return conditions, then place a new order on Mezelparfums.com.

We are sorry that our products did not meet your full satisfaction.

In accordance with our Terms and Conditions, you can return your product within 14 days of receipt by informing us via email at contact@mezelparfums.com.

Thank you for writing to us at contact@mezelparfums.com, and we will be happy to assist you. If your question is about an order, please make sure to include your order number.